🎓 Graduate Capability Checklist
What a Job-Ready Graduate of This Roadmap Should Be Able to Do
This is the standard the entire curriculum is built toward — independently, reliably, and professionally. It's not tied to any single module or quiz score; it's the full picture of what finishing Phases 0 through 7 should make true about you.
The goal is not just for the trainee to say: "Alam ko ang ASIN, SKU, at FBA."
The goal is for the trainee to become the kind of VA a client can trust to say: "Na-check ko na ang account. Eto ang issues. Eto ang evidence. Eto ang next step. Eto ang kailangan i-escalate." That is the standard this roadmap is aiming for.
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Kuya Lito: Hindi mo kailangang tapusin lahat ng module bago mo tignan ‘to. Gamitin mo itong checklist para malaman mo kung saan ka na, at kung ano pa ang kailangang paghusayan. Kapag na-check mo na lahat, ready ka na — process owner ka na.
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Seller Central Operations
- ✓Navigate Seller Central confidently and consistently
- ✓Complete a structured daily account check efficiently using a checklist and produce a clear written summary of findings, actions taken, and escalation items
- ✓Identify listing, inventory, order, and account health issues
- ✓Document findings clearly in a log
- ✓Distinguish what they can act on vs. what needs escalation
- ✓Identify ASIN, SKU, FNSKU, and parent-child variation relationships
- ✓Recognize suppressed and inactive listing issues and classify the cause
- ✓Document listing problems clearly with ASIN, reason, evidence, and next step
- ✓Understand listing edit issues and contribution conflict basics
- ✓Recognize basic offer health issues: pricing problems, no Buy Box, inactive offer
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Inventory & Fulfillment Work
- ✓Read FBA inventory status correctly: available, reserved, inbound, unfulfillable, stranded
- ✓Identify stock risk, calculate basic days of cover, and prepare a restock summary
- ✓Monitor stranded inventory and inbound shipment status
- ✓Recognize unfulfillable inventory situations and recommend removal / disposal / claim
- ✓Support standard FBA reimbursement and receiving discrepancy workflows by identifying issues, gathering evidence, maintaining the tracker, drafting case-ready summaries, and following up using the approved process
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Order & Account Health Monitoring
- ✓Identify order-related fulfillment risks for FBM accounts
- ✓Read Voice of the Customer signals and identify return reason patterns
- ✓Recognize account health warnings and policy compliance risks
- ✓Escalate urgent account issues responsibly with a clear written summary
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Seller Support & Issue Resolution
- ✓Write clear, evidence-backed Seller Support cases
- ✓Gather the correct evidence before opening any case
- ✓Follow up on cases, maintain a case log, and escalate stalled cases appropriately
- ✓Support standard FBA reimbursement and receiving discrepancy workflows at an operations level using the approved process
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Reporting & Communication
- ✓Write daily account check summaries and weekly operations reports
- ✓Summarize issues with the structure: Issue → Evidence → Impact → Action → Next Step
- ✓Maintain daily logs, listing trackers, inventory trackers, case logs, and reimbursement trackers
- ✓Communicate clearly and professionally via WhatsApp, ClickUp, or email
- ✓Write SOPs for recurring Amazon Seller VA tasks
- ✓Manage assigned recurring workflows independently using SOPs, trackers, and escalation rules while keeping outputs documented and handoff-ready
- ✓Identify recurring problems and investigate root causes using the 5-Why method
- ✓Produce complete, handoff-ready documentation at any point
- ✓Run a full operations workflow and submit a Process Owner Summary Package
Where this fits: Module 7.4 (Handoff Readiness & Process Owner Final Simulation) is where all of this gets pulled together into one submission — a Process Owner Summary Package covering Daily Check Logs, Issue Tracker, Case Log, Inventory Risk Summary, Weekly Report, one SOP, one Root-Cause Analysis, and a Final Handoff Summary. This checklist is the standard that submission is measured against — not a substitute for it.